EFFECTIVE DATE: OCTOBER 19, 2025

EcoRiderX E-Bikes is dedicated to delivering your premium e-bikes safely and efficiently from our Oviedo, FL warehouse. This Shipping Policy outlines our process as of October 19, 2025, at 10:28 PM +07, ensuring you understand how we handle your order.

1. SHIPPING PROCESS

Orders are processed and shipped within 1-2 business days from our facility at 3117 Buffington Place, Oviedo, FL 32765. Most deliveries within the continental USA take 4-8 business days, depending on your location and carrier schedules. We use custom packaging to protect your e-bike’s components during transit.

2. SHIPPING COSTS

Standard shipping rates apply based on order weight and destination. Orders exceeding $500 qualify for free standard shipping. Expedited options may be available at checkout for an additional fee, with details provided during the ordering process.

3. TRACKING

Upon dispatch, you will receive an email with a tracking number to monitor your shipment’s progress. Track your order online or contact +1 (407) 998-8091 for assistance. We partner with reliable carriers to ensure timely updates.

4. INTERNATIONAL SHIPPING

International shipping is available to select countries. Customers are responsible for all customs duties, taxes, and import fees. Delivery times may vary (typically 7-14 days) and will be estimated at checkout. Contact contact@ecoriderx.com for specific international inquiries.

5. DELIVERY DELAYS

Delays may occur due to weather conditions, national holidays, or carrier issues beyond our control. We strive to notify you of significant delays via email. For lost or delayed packages, report the issue within 7 days of the expected delivery date to +1 (407) 998-8091 or contact@ecoriderx.com with your order number.

6. DAMAGED OR INCORRECT ITEMS

If your e-bike arrives damaged or incorrect, please notify us within 7 days of delivery. Provide photos and a description to contact@ecoriderx.com. We will arrange a replacement or refund under our 2-year warranty, covering return shipping for approved claims.

7. RETURNS AND SHIPPING

Return shipping costs are your responsibility unless the item is defective. See our Refund and Return Policy for details on returning products. All shipments originate from our Oviedo, FL warehouse and are tracked to ensure security.

CONTACT US

Store Info: Email: contact@ecoriderx.com Phone: +1 (407) 998-8091 Address: 3117 Buffington Place, Oviedo, FL 32765, USA