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Privacy Policy

EFFECTIVE DATE: OCTOBER 19, 2025

At EcoRiderX E-Bikes, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit EcoRiderX.com or make a purchase, effective as of October 19, 2025, at 10:25 PM +07. We operate from our headquarters in Oviedo, FL, and value your trust.

INFORMATION WE COLLECT

We collect information to provide and improve our services, including:

  • Personal Information: When you place an order or contact us, we gather your name, email address, shipping address, and payment details (processed via Klarna, Affirm, Afterpay, PayPal, Apple Pay, or Google Pay).

  • Usage Data: We collect data on how you interact with our site, such as pages visited and time spent, using cookies and similar technologies.

  • Device Information: Details like IP address, browser type, and device ID are collected automatically to optimize your experience.

This information is gathered when you shop, sign up for newsletters, or use our support services from our Oviedo, FL warehouse at 3117 Buffington Place.

HOW WE USE YOUR INFORMATION

We use your data for the following purposes:

  • Order Fulfillment: To process and ship your e-bike within our 4-8 day delivery window from Oviedo, FL.

  • Customer Support: To respond to inquiries sent to +1 (407) 998-8091 or contact@ecoriderx.com.

  • Marketing: With your consent, we send promotional emails about new products or offers, which you can opt out of via the unsubscribe link.

  • Site Improvement: To analyze usage patterns and enhance our website’s functionality and security.

HOW WE SHARE YOUR INFORMATION

Your information may be shared as follows:

  • Service Providers: With payment processors (e.g., PayPal, Klarna) and shipping partners to complete your order.

  • Legal Requirements: If required by law or to protect EcoRiderX, we may disclose data to authorities.

  • Business Transfers: In case of a merger or acquisition, your information may be transferred, subject to this policy.

  • We do not sell your personal data to third parties. All data is encrypted and stored securely at our Oviedo facility.

YOUR RIGHTS AND CHOICES

You have the following rights regarding your data:

  • Access: Request a copy of your personal information.

  • Correction: Update inaccurate or incomplete data.

  • Deletion: Request removal of your data, subject to legal retention periods.

  • Opt-Out: Unsubscribe from marketing emails or withdraw consent for data use.

To exercise these rights, contact contact@ecoriderx.com. We comply with GDPR (for EU residents) and CCPA (for California residents), offering these options free of charge. Our support team at +1 (407) 998-8091 is available Monday-Friday, 9 AM to 6 PM EST to assist.

DATA SECURITY

We implement robust security measures to protect your information, including encryption and secure servers at our Oviedo, FL warehouse. However, no online transmission is fully secure, and we cannot guarantee absolute protection. Report security issues to security@ecoriderx.com.

POLICY UPDATES

This policy may be updated to reflect changes in our practices or legal requirements. The latest version will be posted on EcoRiderX.com with the updated effective date. We encourage you to review it periodically. Your continued use after changes signifies acceptance.

CONTACT US

For privacy-related questions or to exercise your rights, reach out to:

Store Info: Email: contact@ecoriderx.com Phone: +1 (407) 998-8091 Address: 3117 Buffington Place, Oviedo, FL 32765, USA

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